Clinic Waiting Room

Excellence in health service and education...

Community Healthcare caters for all your health care needs. We are also an accredited training practice for general practice registrars and for medical, nursing and allied health students.

Your Privacy: Our Policy

Our policy informs you

  • That we need your consent to collect information about you.
  • Why we need to collect your information.
  • How your information will be used by us and to whom we may disclose it.
  • That you may request access to information we hold about you.
  • That you may discuss any concerns you have about how we handle your information.

Why we need your information

In order to provide you with a high standard of medical care, we need health information that may be deeply personal. While you are not obliged to give complete information, not having personal information may restrict our capacity to provide you with the best care. The law gives you certain privacy rights in relation to health information that you give at this practice and we need your consent to collect information.

How your information will be used:

The information we collect from you will be stored on a computer system for use by clinical staff to assess, diagnose and treat and prevent illness properly. We will also use the information to:

  • Administer and financially manage this medical practice, including compliance with Medicare & Health Insurance Commission, Veterans’ Affairs, Workers Compensation and Private Health Fund requirements.
  • Audit the clinical performance of the practice.

Who will it be disclosed to?

Your information may also be disclosed for the following purposes:

  • To other health professionals outside of this practice who may become involved in treating you, such as referrals to other doctors or health services, pharmacists or medical test providers or for pathology test, x rays and scans.
  • For medical defence insurance purposes if necessary.
  • For accreditation, research or quality assurances activities, using only information without identification (eg name, address or medical record number)
  • Any statutory body if required to do so by law.
  • In electronic form for computer installation, repair or maintenance purposes.

Accessing your record

Arrange an appointment to see your regular doctor to access your electronic record.

A doctor will explain to you what is written in the file.

If you want photocopies of parts of your file you will normally have to pay a small charge.

In some cases you will not be able to see your medical record because:

  • If it contains information which, by law, cannot be given to you, such as information about another person; or
  • If in the opinion of your doctor the information in the file may affect your physical or mental health or well being. In this case you can ask another doctor to look at the file and decide whether it should be shown to you.

If you are not allowed to see your medical record because of the above reasons you can still apply to see it through Freedom of Information (FOI) or Release of Information (ROI).

As a general rule, personal applications for access to a person's medical record will be processed under the Release of Information (ROI) guidelines issued by the NSW Department of Health. The charges for the release of information under ROI are similar to those applied under the FOI legislation.

Personal information belongs to the individual. The file/record belongs to  Community Healthcare. Therefore, when people are viewing their personal information it will be done in an area that ensures security of the record file.

Please discuss any concerns you may have

If you have any concerns about your medical treatment or how we handle your information please discuss this with our practice manager or your normal doctor.

Privacy Information For Young People

CONFIDENTIALITY is an important part of the service you receive. Community Healthcare is committed to respecting your confidentiality and any information related to you. You need to know that any information that you give us about your health is safe.

What you say to us does stay with us, BUT there are a few exceptions to this that you need to know.

They are:

  1. If we believe that you are at immediate risk of
    • Harming yourself
    • Harming someone else
    • Someone else harming you
  2. If you have been reported as a missing person.
  3. If we know that you have been involved in a serious crime.

As a young person regardless of your sex, religion, colour, age, ability, beliefs, sexual lifestyle you have the right:

  • To be yourself
  • To know about sex, STI’s, HIV, contraceptives
  • To protect yourself, and be protected from unplanned pregnancy, STI’s/HIV & sexual abuse
  • To have health care which is confidential, affordable, of good quality, and given with due respect
  • To be involved
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